Passwords

The online banking service features very high levels of security, but none of it will help if someone gets hold of your personal sign-in details, particularly your password. For this reason it's extremely important to choose a secure password and keep it safe. Here are some tips for doing just that.

• Always use a mixture of letters and numbers in both upper and lower case for your password. Don't use names in their usual form (m4X13 is better than Max13), or words that you find in a dictionary (F15hing28 is better than fishing28)
• Don't use the same passwords for a number of different online services
• Never write your password down or save it on your computer
• Never give your password and/or security details to anyone else
• Change your password frequently-every couple of months at least

If you think that someone else knows your password, sign in and change it straight away.

Please note we will NEVER ask you to confirm your password by email.